Frequently Asked Questions for Sellers

1. WHAT IS CAMDY

Camdy is a thoughtful gift marketplace specialised in assisting buyers in finding creative, original and personalisable products made with human touch.

2. DO I HAVE TO PAY FOR PRODUCT LISTING OR REGISTRATION?

No. We do not charge any registration or listing fees whatsoever.

3. WHAT WILL I BE CHARGED?

We currently have a 0% commission fee for total monthly online sales below RM300 and 10% commission fee imposed for monthly online sales of RM 300 and above. We do however reserve the right to review and edit this policy if necessary. All sellers will be informed well in advance should any change to this payment structure be made in future.

4. WHAT CAN I SELL?

We are looking for products that are innovative, of high quality and range variety. As long as you offer something that is really unique, we are always open to new product ideas to diversify our product portfolio. We prefer products that are meaningful and personal such as those that can personalised or customised to the need of our customers.

5. DO I NEED PROFESSIONAL IMAGES OF MY PRODUCTS TO BE ACCEPTED?

No. However, we find that the quality of product photos can make or break your business. Clear photography with good lightings tends to generate more sales, while images of products on mannequins or with dark backgrounds do not work very well. Please refer to our Camdy Photography Guidelines for more details. Camdy reserves the right to edit the product images or for presentation purpose whenever necessary.

6. HOW LONG DOES IT TAKE TO APPROVE MY SELLER APPLICATION AND PRODUCT ENTRY?

Your application will be reviewed within 3 working days once you have signed up as a seller. All complete product entries by seller will be reviewed by Camdy on product categories, descriptions and images for standardised product presentation on Camdy’s website. You will receive an notification email once your account is approved and live within 24 hours. Shall your products be rejected, our Business Development team who will contact and assist you further. For further inquiries, please email to us or reach us at (+60) 32776-4836.

7. HOW CAN I APPLY TO SELL ON CAMDY?

You can sign up as our partner here. Registration is made simple so you can start selling as soon as possible!

8. HOW DO I GET PAID AFTER MAKING A SALE?

Payments are made not later than 10th of each month. So for every order you successfully deliver to your customers, the sales amount will be paid directly into your bank account accordingly.

9. WHO TAKES CARE OF CUSTOMER SERVICE?

Sellers are expected to uphold high standard of customer service on our platform to facilitate efficient delivery of products and services. Although we will support you in terms of answering general queries, making courtesy calls to customers and handling some of the complaints, we will not be responsible for matters beyond our control (e.g. manufacturing defect, late delivery etc). Sellers are ultimately responsible in making sure customers have a good buying experience.

As such, we strongly recommend you to read through our Seller Policy when you sign up with us.

Can’t find what you are looking for? Contact us here.

Last Updated: 28.2.2018